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We understand a direct reflection of your company is
the successful management of customer inbound calls. Providing professional,
polite, and knowledgeable customer satisfaction is essential in successful
customer relationship management.
Services include :
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| » | Inbound sales |
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| » | Customer service |
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| » | Helpdesk |
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| » | Customer retention |
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| » | Advertising response |
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| » | Order processing |
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| » | Overflow & after-hours services |
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| » | Upselling and cross-selling |
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A systematic, stage by stage approach :
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A full understanding of the response function, offer or promotion and proposed
objective of the process is established.
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An estimate of the level of response and the length of call is established by
analysing past or similar campaigns. The team is chosen based on related
experience. |
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Agents are fully briefed on the project and related background information |
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Technical requirements are established and response monitoring technology is
put in place. |
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The CRM is designed and implemented. |
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One supervisor is appointed for every 8 operatives, their role is to constantly
monitor qualitative and quantatitive results. |
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Reports are devised and the reporting structure to be followed is discussed and
implemented |
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