Key Elements of Quality
As a Customer:
Octagon is committed towards fulfilling the requirements set forth in the SLAs in terms of Quality, Turnaround and Process Improvement.
- Constant endeavor to exceed customer expectations.
- Customer surveys are undertaken and incorporated into a " Customer Satisfaction Index ".
- Well-defined and extensively documented project management plan ensuring " zero surprises " for our customers.
As an Employee:
Ongoing programme for career growth, training and self-development.
- "Employee Satisfaction Index" to monitor satisfaction with work culture, process training, colleagues and opportunities provided.
- Fair and objective performance appraisal system.
As an Investor:
- Complete transparency in operations.
- Continuous initiative to yield higher returns on capital deployed.